- Are preservatives used?
No way! At Joann's Foods we take your health very seriously. Joann's pickles are all natural gluten free products. We source our cucumbers and green tomatoes direct from local growers and farmers markets when possible to assure that you receive the best quality pickle in the market place today. We double and triple check everything we put in.
- Are your food products Gluten Free?
Absolutely! We can provide written documentation that the ingredients used in our products are free of wheat gluten. We plan on offering more varieties of gluten-free products soon.
- Are any of your products sugar-free?
No. But we're working on some. Stay tuned!
- How long will my Sweet & Crisp Pickles stay fresh?
Best served chilled. But room temperature is just fine. You can't tell the difference! Be sure to refrigerate after opening to maintain freshness and safety.
- Sweet & Crisp Ordering
It's easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the add to cart button located below the product image. When you're ready to complete your order, click checkout, follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Team via email at customersupport@joannsfoods.com or via phone at 404-272-1441 and we will be happy to assist you with any questions.
- What payment options are accepted by Joann's Foods, LLC?
We accept all major credit cards (Visa, Master Card, and Discover)
- If I encounter a problem while submitting my order, should I just resubmit?
If you are unsure your order was properly submitted or did not receive an order confirmation email, please contact our Customer Support Team at customersupport@joannsfoods.com or via phone at 404-272-1441.
- What if I have placed a duplicate order?
If you feel you have placed a duplicate order, please contact our Customer Support Team at customersupport@joannsfoods.com or via phone at 404-272-1441 and we will make every effort to meet your needs.
- I know I created an account online before, so why can't I log in?
Obviously, you checked to make sure that you typed your email address and password correctly. If that failed, are you signing in with the same email address that you registered with? If not, then our web database will not recognize the information you are supplying. If you are still having trouble logging in please contact our Customer Support Team at customersupport@joannsfoods.com or via phone at 404-272-1441.
- Is ordering online safe?
Here at Joann's Foods and joannsfoods.com we take great steps to ensure the safety of your data. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Every page of the checkout process on Joann's Foods website uses SSL (Secure Sockets Layer) to transmit your personal information to our servers. However we encourage you to close your browser window after shopping online to make sure that you are logged out of your visit and/or online account.
- What are your shipping options?
We offer a full range of shipping options including Standard Ground Delivery, Three-Day, 2nd Day Air, and Overnight Delivery. OUR STANDARD SHIPPING METHOD IS GROUND UNLESS OTHERWISE SELECTED OR REQUESTED.
- Can I have my package delivered on Saturday?
Yes, for Saturday delivery please let us know in advance. UPS does not offer Saturday delivery in some areas of the country.
- How much time should I allow for my order to arrive?
WE RECOMMEND THAT YOU ADD 3 BUSINESS DAYS TO ORDERS SHIPPED DURING HIGH PEAK SEASONS AND DURING MONTHS WHERE ADVERSE WEATHER MAY AFFECT DELIVERY SCHEDULES.
Individual website orders are usually shipped in 1-3 business days. You will be notified via the email address you provided during checkout as to the approximate arrival of your order. Orders that are on backorder will take longer to ship and you will be notified via the email address you provided during checkout as to when these products will be available to ship.
- How can I track a shipment after it has left the facility?
do After your order has shipped, you should receive an email with a link to the carrier's tracking page. If you need additional help, please contact our Customer Support Team at customersupport@joannsfoods.com or via phone at 404-272-1441.
- What are your shipping costs and how are your orders shipped?
Our packages are sent Monday-Friday through UPS. Please note UPS cannot ship to PO Box and requires a physical street address. Your shipping cost will be calculated by UPS Worldship at your time of checkout. Once your order is shipped it typically takes 3-5 business days to arrive. To place an order using our Expedited Shipping Service, please call us at 404-272-1441 or email customersupport@joannsfoods.com.
- Can I ship to a P.O. Box?
WE CANNOT SHIP TO a P.O. BOX. To ensure delivery, please be certain to include your name, or company name, suite and apartment numbers.
- Do you ship to APOs or FPOs?
For questions and help please contact us at 404-272-1441
- Does UPS require a signature for delivery?
No, a signature is not required but may be requested. Unless you specify that a signature is required, the package will be left at the driver's discretion. Note that there is an additional UPS charge when a signature is requested.
- Do you ship to Alaska and Hawaii?
Yes, we do ship to Alaska and Hawaii. Since all orders shipping to Alaska and Hawaii must ship via air service there is an additional charge. Unfortunately expedited shipping is not offered to Alaska and Hawaii. To enquire about our shipping rates to Alaska and Hawaii, please call 404-272-1441 or email customersupport@joannsfoods.com.
- When will my order ship?
Orders received by 12:00 p.m. Eastern Standard Time will be shipped the same business day. All other orders will be shipped the next business day after the order is received. We do not process or ship orders on Saturday or Sunday. The ship to location determines when your package will be delivered. Please refer to the UPS zone map for specific delivery information. The UPS zone map may be found on the Checkout page by clicking the "View Delivery Schedule" link. Please not that UPS does not guarantee shipping days.
- How do I ship my items somewhere other than my billing address?
It's easy. During the checkout process, the first step you encounter requests your shipping address. You will then be asked to submit a billing address for your purchase.
- What do I do if I receive a damaged order?
Joann's Foods apologizes for the inconvenience of the carrier's handling of your order. Have your order number available and contact our Customer Support Team at customersupport@joannsfoods.com or via phone at 404-272-1441 where we will make every effort to assist you. A Joann's Foods representative will gather information concerning the damage to your order and walk you through the return process and will request a replacement order be shipped to you in 3-5 business days. All claims must be made with carrier within 72 hours.
- What if I am not satisfied with my product?
Our first priority is keeping you satisfied! If you are not satisfied with an item that you have ordered from us, please call our Customer Service at 404-272-1441. We will work with you to resolve any issue you may have to ensure that you are happy with your Joann's Sweet & Crisp Pickle purchase.
- Returns & Refunds
Our first priority is keeping you satisfied! If you are not satisfied with an item that you have ordered from us, please call us at 404-272-1441. We will work with you to resolve any issue you may have. Refunds for returns will be sent by check within 10 business days of the returned product being received by Joann's Foods. We appreciate your business and look forward to serving you again.
- Do you have a store?
We currently do not have a store. Our home office and production facility is located in the metro Atlanta, GA area. All of our products are shipped directly from this location.
- Are your products available in retail stores?
Yes, our Sweet & Crisp pickled products are carried by several gourmet retailers throughout the southeastern United States.
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